1. Who takes payment
Subscriptions and credit packs are sold by Paddle.com, our merchant of record. Paddle charges your card, collects tax, issues invoices and pays out any refund to your original payment method.
2. When we refund
Because credits are digital content that you start using at once, we do not give refunds, with two exceptions: a duplicate charge (you were billed twice for the same thing), and an outage or fault on our side that made SpriteDock unusable for you so that you could not use what you paid for. In those cases we refund the affected payment in full.
A job that fails is never charged, so there is nothing to refund for it. The 100 free credits every account starts with have no cash value.
Nothing here limits any right to a refund that the law gives you and that cannot be waived.
3. Cancelling
You can cancel at any time from Plan & billing, under "Manage billing in Paddle". Cancelling stops future renewals, and you keep your credits until the end of the period you have paid for.
4. Changing plan
A plan change takes effect at your next renewal; switching does not bill you extra at the moment you switch.
5. Asking for a refund
Email mobear.dev@gmail.com from your account's address with the date and amount of the payment and what went wrong. You can also use the link in your Paddle receipt email or "Manage billing in Paddle" in Plan & billing; Paddle processes the refund once we agree it is due.
Deleting your account cancels your subscription immediately and does not refund the current period.